A Business Process oriented Approach for the Identification and Support of organizational Knowledge Processes

نویسنده

  • M. Strohmaier
چکیده

Process orientation is a widely recognized concept of organizing companies. With the emergence of knowledge management, new and challenging questions arise: How can knowledge management build on existing process management efforts? How can these two approaches effectively be integrated? How can organizational knowledge flows adequately be identified and supported by analyzing business processes? This contribution proposes a methodology and an according framework that address these questions and suggest appropriate solutions. Based on business processes, relevant organizational knowledge flows are identified and visualized in a promising way. The introduced concept of knowledge processes aids in analyzing organizational knowledge work as well as in deducing supportive knowledge management interventions. By anchoring all deduced knowledge management interventions in business processes, the concepts of this contribution take the integrated nature of business and knowledge processes into account.

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تاریخ انتشار 2003